We're sorry to hear that your order hasn't arrived yet. Occasionally, shipments can be delayed—especially to destinations like the Philippines, where delivery times may vary depending on local postal services. While this is rare, it can happen.
Please note that at checkout, you selected DHL Globalmail, which is our standard shipping method. This service is more affordable but slower and relies on the local postal network for final delivery. For much faster and more reliable delivery, we recommend choosing DHL Express in the future.
Please rest assured that we're monitoring the tracking and are here to help. If the package doesn’t arrive soon, we’ll gladly look into a suitable solution. Thank you for your patience and understanding.