Shipping & Returns

We ship worldwide from The Netherlands with reliable carriers including DHL Express, Deutsche Post / Globalmail, USPS, and Royal Mail.

All orders are insured and include tracking. Most are dispatched within 24 hours.

Estimated delivery times:

🇪🇺 European Union: 1–5 business days (All taxes prepaid — no import duties apply)
🇺🇸 USA: 7–14 business days via USPS (All duties & taxes included - no charges upon delivery)
🇬🇧 UK: 1–3 business days via DHL Express or 3–8 days via Royal Mail (Orders up to £135: UK VAT is included at checkout - Orders above £135: Import VAT and possible duties are charged upon delivery)
🇦🇺 Australia: 1–3 business days via DHL Express or 7–14 days via DHL Globalmail (For most orders under AUD 1,000, no import duties or taxes are charged at the border)

🌍 Rest of the world: 3–14 business days (depending on destination)

Discount: Orders over €20 get €5 off international shipping automatically.

✅ You can order with full confidence.
Every shipment is insured, tracked, and handled with care.
Trusted by thousands of watch enthusiasts worldwide.

If your order takes longer than expected, our support team will help you right away.

✉️ shipping@watchplaza.com

Shipping Options

1. DHL Globalmail & local courier

Description: Standard method for shipping watch straps and parts internationally.
Tracking: Includes Track & Trace
Insurance: Fully Insured
Costs: Vary from $5 to approximately $50, depending on the destination and weight.
Delivery Times: 1 to 2 weeks. Differs by country (see delivery time section).

Note: For non-EU countries, customs or import charges may apply for this method.

2. DHL Express

Description: Fast and reliable shipping for larger or heavier orders.
Tracking: Includes Track & Trace.
Insurance: Fully insured.
Costs: Vary from $30 to approximately $120.
Delivery Times: 1 day up to 3 days; varies by destination (see delivery/ transit times section).

3. USPS – Delivered Duty Paid (USA only)

Standard shipping method for all US orders. Duties and taxes fully included. Tracking: Includes Track & Trace Insurance: Fully insured Delivery time: 7–14 business days

Order Processing

Orders are mostly processed the same day (if in stock).
Products not in stock are sourced from our suppliers. Delivery times for these depend on the brand and supplier.

Indicative Delivery Times

DHL Globalmail / Deutsche Post:

Germany: 2-5 days
UK, France, Poland, Luxembourg: 4-10 days
Rest of Europe: 3-14 days
Canada, Australia, New Zealand, Japan, Singapore, Thailand: 6-18 days
Rest of Asia, South-America & Rest of World: 1-3 weeks

Note: Processing time for all countries and Customs clearance for countries outside the EU may cause delays.

For the most accurate delivery times, please refer to the DHL Globalmail Commerce delivery times page.

DHL Express:

UK, Germany, France, Italy, Spain: 1-2 days
USA, Rest of Europe: 1-3 days
Australia, Canada, Saudi Arabia: 1-4 days
Brazil, Mexico, Japan: 2-5 days
New Zealand, Argentina: 3-6 days

For the most accurate delivery times, please refer to the DHL Express delivery times page.

Customs clearance for countries outside the EU may cause delays.

Import Duties

For shipments outside the European Union, import duties, VAT/GST, or customs-related fees may apply. These charges are determined by local customs authorities and/or carriers in the destination country and are the responsibility of the customer upon import or delivery.

🇺🇸 United States:
All applicable duties and taxes are included at checkout. Your order is shipped via USPS using a Delivered Duty Paid (PDDP) service - no fees upon delivery.

🇬🇧 United Kingdom:
Orders above £135 are generally subject to import VAT and possibly customs duties upon arrival. Orders below this threshold may still be subject to VAT depending on the applicable regulations.

🇦🇺 Australia:
For most shipments with a value of AUD 1,000 or less, no duties, taxes or import charges are applied at the border. For higher-value shipments, import GST, duties and clearance fees may apply.

🇨🇦 Canada:
Shipments may be subject to GST/HST, possible import duties, and carrier handling or brokerage fees upon delivery.

Returns & Exchanges

Return Policy

You have the right to return your order within 14 days of receipt without providing a reason.
After cancellation, you have another 14 days to return your product.
Products must be:
- In original condition, unused, and undamaged.
- Returned in original packaging with all accessories and the packing slip.

Costs:

Return shipping costs are the responsibility of the customer.

Refunds:

Refunds are processed within 14 days of receiving your returned product, provided it meets the return conditions.

To initiate a return:

Return Address:

WP - Returns
Jelle Zijlstraweg 178
1689ZX Zwaag
The Netherlands

Exchange Policy

To exchange a product, follow the return instructions above and place a new order for the desired item.

Conditions for Returns & Exchanges

Shipping costs from you to us are at your expense.
The item must be undamaged, unused, and in original packaging.
Returns must be registered within 14 days of receipt and received by us within 30 days after registration.
Include your name, order number, and packing slip in the return package.
Clearly state your bank account number for refunds.