Thank you for taking the time to leave such detailed feedback. We genuinely appreciate your kind words about the quality and authenticity of our OEM Seiko hands and dials.
We’re sorry to hear that your experience with our email communication did not meet your expectations. You are absolutely right that timely responses are important, especially when a customer requests a change to an order. In this case, we regret that your message was not answered before the shipment was processed, and we understand how this led to unnecessary additional shipping costs.
That said, we would like to add some context for clarity. Over the more than 10 years that Watch Plaza has been operating, you have placed a total of three orders with us: one in 2020 and two in November 2025. While this does not take away from your experience, it does suggest that the issue you describe has not been a recurring pattern across many orders.
Your feedback is nonetheless valuable and has been shared internally, as improving response times is something we continue to work on, particularly during busy periods.
If you would like to discuss this further, we invite you to contact us directly so we can look at what we can do for you.
Kind regards,
The Watch Plaza
