Frequently Asked Questions

Watch Plaza is your trusted destination for high-quality watches and watch parts. We specialize in providing a wide range of original and aftermarket components, including watch straps, bezels, dials, and more, catering to watch enthusiasts, collectors, and repair professionals worldwide. With a focus on exceptional customer service, competitive pricing, and global shipping, Watch Plaza is here to help you keep your watches running smoothly and looking their best.

At Watch Plaza, we’re committed to providing you with the best in quality, service, and selection. Here’s why customers around the world choose us:

• Wide Selection: We offer a comprehensive range of original watch parts, accessories, and premium timepieces.
• Global Expertise: With worldwide shipping and expertise in watches from top brands, we cater to enthusiasts, collectors, and professionals everywhere.
• Original Products: All the products are 100% original / genuine / authentic
• Trusted Quality: Our products are carefully selected to ensure durability, precision, and authenticity.
• Exceptional Service: Our knowledgeable team is dedicated to answering your questions and helping you find exactly what you need.
• Customer Satisfaction: With a focus on hassle-free shopping and secure transactions, we prioritize your satisfaction at every step.

Choose Watch Plaza for a seamless and reliable experience, whether you’re upgrading, repairing, or maintaining your watch.

How can I contact you?

You can easily reach out to us through the following methods:

• Chatbox: Open the chatbox, and our team will respond immediately, if available.
• Email: Send us an email at [your-email@example.com], and our team will respond within 24 hours on business days.
• Contact Form: Visit our website and fill out the contact form on the Contact Us page.
• Social Media: Message us directly on our official social media accounts for quick assistance.
• Telephone: Also available by phone. Check our contactpage for further details. 

Our dedicated customer support team is here to help with any questions or concerns you may have!

How do I place an order?

Placing an order at Watch Plaza is quick and easy:

1. Browse Products or ask the chatbot: Explore our wide range of watches and watch parts by navigating through the categories or using the search bar or using the chatbot.
2. Select Your Items: Click on the product you want, choose the size, color, or variant if applicable, and click Add to Cart.
3. Review Your Cart: Once you’ve added all your desired items, go to your cart to review your selections.
4. Proceed to Checkout: Click Checkout, then fill in your shipping and billing details.
5. Choose Payment Method: Select your preferred payment option and complete the payment securely.
6. Confirm Order: Once your payment is processed, you’ll receive an email confirmation with your order details.

If you have any questions during the process, feel free to contact us for assistance!

Yes, you can change or cancel your order, but only if it has not yet been processed or shipped. Here’s what you need to do:

1. Contact Us Quickly: Reach out to our customer support team as soon as possible with your order number and requested changes or cancellation.
2. Order Status: We’ll check the status of your order to confirm if changes or cancellations are still possible.
3. Refunds: If your order is canceled, we will process a refund to your original payment method.

Please note that once an order has been shipped, we can no longer make changes or cancellations. In that case, you can refer to our Returns and Exchanges policy for further assistance.

Unfortunately, the clasp for this case number, the 5M42-0C69 has been discontinued. However, we may find suitable alternatives in the future. To stay updated, please submit a product request on this page.

Thank you for your inquiry! Just to clarify, the Seiko Alpinist 6R35 comes in several models, each with unique bezels. Could you let us know which specific model you're looking for? For example:

• Seiko Alpinist 6R35-00E0

If you have the exact model number or any additional details, it would help us assist you better in finding the right bezel. Feel free to share any information, and we’ll do our best to help!

You can also click this link to check the related parts of the 6R35.

Is the part not available on our webshop? Then do here your product-request at Watch Plaza.

Unfortunately, the clasp for this case number, the 5M42-0C69 has been discontinued. However, we may find suitable alternatives in the future. To stay updated, please submit a product request on this page.