Shipping & Returns

Shipping & Returns Policy

Welcome to Watch-Plaza. We strive to provide a seamless shopping experience, ensuring your orders are packaged securely and delivered efficiently. Below, you will find details about our shipping methods, delivery times, and return/exchange policies.

Shipping Options

1. Deutsche Post / DHL Globalmail

  • Description: Standard method for shipping watch straps and parts internationally.

  • Tracking: Includes Track & Trace.

  • Insurance: Insured up to €100.

  • Costs: Vary from €4.99 to approximately €39.99, depending on the destination.

  • Delivery Times: Several weeks; varies by country (see delivery time section).

Note: For non-EU countries, customs or import charges may apply.

2. DHL Express

  • Description: Fast and reliable shipping for larger or heavier orders.

  • Tracking: Includes Track & Trace.

  • Insurance: Fully insured.

  • Costs: Vary from €34 to approximately €120.

  • Delivery Times: A few days; varies by country (see delivery time section).

Delivery Times

Order Processing

  • Orders placed before 16:00 CET are processed the same day (if in stock).

  • Products not in stock are sourced from our suppliers. Delivery times for these depend on the brand and supplier.

Indicative Delivery Times

Deutsche Post / DHL Globalmail:

  • Germany, Belgium: 2-5 days

  • UK, France, Poland, Luxembourg: 4-10 days

  • Rest of Europe: 3-14 days

  • USA, Canada, Australia, New Zealand, Japan, Singapore, Thailand: 6-18 days

  • Rest of Asia: 6-21 days

  • South America & Rest of the World: 1-4 weeks

Note: Processing time for all countries and Customs clearance for countries outside the EU may cause delays.

For the most accurate delivery times, please refer to the Deutsche Post delivery times page.

 

DHL Express:

  • UK, Germany, France, Italy, Spain: 1-2 days

  • USA, Rest of Europe: 2-3 days

  • Australia, Canada, Saudi Arabia: 2-4 days

  • Brazil, Mexico, Japan: 3-5 days

  • New Zealand, Argentina: 4-6 days

For the most accurate delivery times, please refer to the DHL Express delivery times page.

Customs clearance for countries outside the EU may cause delays.

 

International Shipments

  • Orders shipped abroad are handled by Deutsche Post or DHL Express, based on your selection.

  • Deutsche Post shipments include Track & Trace and insurance up to €100. Delivery times depend on the destination.

  • DHL Express offers faster delivery with insurance and tracking.

Import Duties

For shipments outside the EU, customs duties or taxes may apply. We recommend checking local import regulations in your country before placing an order.

 

 

Returns & Exchanges

Watch Plaza Return and Refund Policy

At Watch Plaza, we are committed to providing our customers with the best possible shopping experience. If you are not entirely satisfied with your purchase, we are here to help. Below is our comprehensive return and refund policy to ensure clarity and transparency.

1. General Return Policy

1.1 Eligibility for Returns

  • Items must be returned within 30 days of receipt.

  • The item must be unused, in its original condition, and in the original packaging (including any manuals, warranty cards, and accessories).

  • Proof of purchase (order number, receipt, or invoice) is required for all returns.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@watchplaza.com. Please note that returns will need to be sent to the following address: 

Jelle Zijlstraweg 178

1689ZX Zwaag

The Netherlands

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@watchplaza.com.

1.2 Non-Returnable Items The following items are not eligible for returns:

  • Items marked as "Final Sale" or "Non-Returnable."

  • Custom-made or personalized products.

  • Gift cards.

  • Items that show signs of wear, alteration, or damage due to misuse.

1.3 Condition of Returned Items

  • Products must be returned in brand-new condition. Any returned items that show signs of use, wear, or tampering may result in a refusal or a partial refund based on the item’s condition.

2. Refund Policy

2.1 Refund Options

  • Refunds will be processed to the original payment method.

  • If preferred, a store credit can be issued for future purchases.

2.2 Refund Processing Time

  • Once we receive your return, it will be inspected within 1-7 business days.

  • Approved refunds will be processed within 3-5 business days after inspection.

  • Please allow additional time for the refund to reflect on your account, depending on your bank or payment provider.

2.3 Partial Refunds In some cases, only partial refunds may be granted:

  • Items returned more than 30 days after delivery (subject to approval).

  • Items with missing parts, accessories, or damaged packaging.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@watchplaza.com.

3. Exchange Policy

3.1 Exchanges

  • If you wish to exchange an item for a different size, model, or color, please initiate a return and place a new order for the desired item.

3.2 Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us immediately at info@watchplaza.com with your order number and a description of the issue. Include photos if applicable.

  • We will provide a prepaid shipping label for defective or incorrect items.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. How to Initiate a Return

4.1 Steps to Return an Item

  1. Contact our customer service team at info@watchplaza.com to request a return authorization (RA) number.

  2. Package the item securely in the original box with all included accessories, manuals, and warranty cards.

  3. Include the Order Number (packing slip) & RA number inside the package and clearly write it on the outside of the box.

  4. Ship the package to the return address provided by our team.

4.2 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • For international returns outside the European Union, customs duties and taxes are non-refundable.

4.3 Lost or Damaged Returns

  • Watch Plaza is not responsible for items lost or damaged during return shipping. We recommend using a tracked and insured shipping service.

5. Warranty and Repairs

5.1 Manufacturer’s Warranty

  • All original watch parts and accessories sold by Watch Plaza come with a 12-month warranty against manufacturing defects.

  • Warranty claims require proof of purchase and the warranty card.

5.2 Exclusions

  • The warranty does not cover:

    • Normal wear and tear (e.g., scratches, discoloration).

    • Damage caused by accidents, misuse, or unauthorized repairs.

5.3 Repair Requests

  • For repairs outside of warranty, please contact us for an evaluation and cost estimate.

6. Immediate Refunds Without Returns

6.1 Eligibility In certain cases, we may issue an immediate refund without requiring the item to be returned. To qualify:

  • The customer must provide proof of purchase.

  • The customer must demonstrate that the item was purchased from us and provide:

    • Warranty card.

    • Original packaging.

    • Confirmation from the authorized dealer verifying the item’s authenticity and purchase details.

6.2 Exceptions

  • This policy does not apply to items with a value exceeding €30 or those classified as "limited edition" or "exclusive."

7. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

8. European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

9. Contact Information

For further assistance, please contact our customer service team:

  • Email: info@watchplaza.com

  • Live Chat: Available on our website during business hours.

  • Chatbox: 24/7

At Watch Plaza, your satisfaction is our priority. We are committed to resolving any issues promptly and professionally to ensure a seamless shopping experience.